Home Solutions Queue management & TV display
SolutionsA waiting area where nobody has to ask “am I next?”
Every registered visitor can get a token like A-012. Staff call the next token to their counter, a TV shows and announces it, and visitors who left the room get a WhatsApp message when their turn is close.
How a token moves
Issued
The token is issued with the visit, at the kiosk or the desk. Each visitor category has its own letter, so interviews and deliveries can queue separately.
Waiting
The kiosk shows the token and how many people are ahead. Optionally the visitor receives it on WhatsApp.
Coming soon
When only a few tokens are ahead (two by default) the visitor gets a “please be ready” message.
Called
Staff press “Call next” for their counter. The TV shows the token with a chime and a spoken announcement; the visitor gets a “please go to Counter 2” message.
Served, done or no-show
Recall a token, mark it serving, done or no-show. The day starts again from 1 the next morning.
The TV display
A private link per branch opens full screen in the browser of a smart TV, a TV stick or a small PC.
“Now serving”
The current token and counter in large type, with the next tokens waiting.
Voice announcements
“Token A-012, please go to Counter 2” spoken in English or Arabic, with your own wording, speed and repeat count.
Video and image playlist
Upload images and videos to play beside the queue, or full screen between calls.
Scrolling ticker
A news-style line of text in English and Arabic at the speed you choose.
Layouts and themes
Split screen, queue only or media only, in a dark or light theme.
Chime
A short chime before each call so people look up.
Good to know
Spoken announcements use the voices built into the TV’s or PC’s browser, so Arabic speech needs a browser with an Arabic voice installed. Tokens are tied to registered visits; VisitorMate is not a ticket-dispenser kiosk for anonymous customers.
Ready to retire the visitor logbook?
Start a free trial, pair a tablet and welcome your first visitor today.