Privacy policy

This policy explains how VisitorMate ("we") handles personal data on this website and when providing the VisitorMate service.

Two roles

• This website. When you fill in our contact or demo form we decide why and how that data is used, so we are responsible for it.
• The service. When a business uses VisitorMate to register its visitors, that business decides what visitor data is collected and why. The business is responsible for that data; we process it on its behalf and only on its instructions.

What we collect on this website

• What you type in a form: name, email, phone, company, message and the details you choose to add.
• Basic technical data: IP address and browser type, used to prevent abuse.
• If analytics is switched on, anonymous usage statistics.

What a business may collect in the service

Name, mobile, email, company, visit purpose, host and times. Photos, signatures and identity-document details only when the business turns these on, after showing a notice. QR passes contain no personal data.

How we use data

To answer your enquiry, arrange a demo, provide and secure the service, and meet legal obligations. We do not sell personal data.

Sharing

With hosting, email and support providers that help us run the service, under contract and only as needed; and where the law requires it.

Retention

Enquiries are kept for up to 24 months. Visitor data in the service is kept according to the retention settings of the business that collected it.

Your rights

You may ask to access, correct or delete your data, or object to its use. For visitor records, contact the business you visited; we will help it respond. For this website, use the contact page.

Security

Encryption in transit (HTTPS), role-based access, tenant isolation, hashed passwords and tokens, and audit logs.

Changes

We may update this policy and will change the date above when we do.