Terms of service

These terms apply when you use the VisitorMate website, apps and service.

Your account

You are responsible for the people you give access to, for keeping sign-in details safe, and for the roles you assign.

Trial and plans

A free trial lets you try the service for a limited time. After the trial, continued use needs a paid plan. Prices are shown in AED and exclude VAT unless stated. Plans renew for the same period unless cancelled.

Your data

The visitor data you collect belongs to you. You are responsible for having a lawful basis to collect it, for the notices shown to visitors, and for your retention settings. We process it only to provide the service. You can export your data while your account is active.

Acceptable use

Do not use the service to break the law, to collect data you are not authorised to collect, or to attack or overload the service.

Availability

We work to keep the service available and to back it up, but we do not promise uninterrupted service. The offline apps help reception keep working during outages.

Hardware

Tablets, stands, printers and network equipment are not part of the service unless agreed in writing.

Liability

To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim.

Ending

You can cancel at any time; access continues to the end of the paid period. We may suspend accounts that break these terms or are unpaid after a grace period.

Law

These terms are governed by the laws of the United Arab Emirates.