Home FAQ
FAQFrequently asked questions
Can’t find your answer? Write to us and we will reply within one working day.
General
Which tablets work as a kiosk?
Most current Android tablets with a front camera work well. For a locked-down kiosk, use a tablet that supports Android app pinning or lock-task mode. A Windows touch PC can also run the kiosk.
What happens when the internet goes down?
Staff apps on Android and Windows keep working from their local copy and sync later. The kiosk saves new registrations and tells the visitor to see reception; it never shows an approval it has not received.
Do we have to collect Emirates ID?
No. Identity-document capture is off by default. Collect only what your organisation is authorised to process.
Is it available in Arabic?
Yes. The dashboard, apps, kiosk, emails and this website work in English and Arabic with right-to-left layout.
Can we try it first?
Yes. Start a free trial with sample data, pair a tablet and run a real visit in a few minutes. No card needed.
Can we pay yearly?
Yes. Yearly plans cost less than paying month by month. Switch with the toggle on the pricing page.
Kiosk and devices
Can the kiosk run on something other than Android?
Yes. The kiosk runs in the Android app, the Windows app, or any current browser opened at /kiosk-mode, and pairs with a 6-digit code.
Which printers can print badges?
Badges are a CR80 card-size PDF sent through the device’s normal print system, so any printer installed on the device can print them. Card and label printers give the neatest result.
Do we need a QR scanner?
No. Phones and tablets scan with the camera. On PCs, a USB QR scanner that types like a keyboard works in the scan field.
Approvals, messages and queues
Does the host need to install anything to approve?
No. Hosts approve or reject from a secure link in the email or WhatsApp message.
Which WhatsApp messages are sent?
Invitations, reminders, changes, approval requests, arrival alerts, pass links, overstay alerts and queue updates. You switch each event on or off per channel.
Can we use our own WhatsApp number?
Yes, through the Meta WhatsApp Business Cloud API with approved templates or an HTTP gateway. You can also use the platform’s number.
What do we need for the TV display?
Any screen with a web browser: a smart TV, a TV stick or a small PC. Open the branch’s display link and go full screen.
Data and privacy
Does the QR code contain personal data?
No. It holds a pass reference and a signature, never a name, phone number or ID number.
Can we export or delete visitor data?
Yes. Reports export to CSV and PDF, you set how long visit records are kept, and you can handle correction or deletion requests.
Can one branch see another branch’s visitors?
Not if the user is tied to a branch: they see only their branch. Owners and unrestricted admins see all branches.
Ready to retire the visitor logbook?
Start a free trial, pair a tablet and welcome your first visitor today.